The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customers requiring collection activity
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Organisation overdue account reporting system is regularly monitored for possible collection action Completed |
Evidence:
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Relevant customer information is accessed and records retrieved Completed |
Evidence:
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Overdue debtors are reviewed in accordance with organisation policy and procedures and relevant legislation Completed |
Evidence:
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Establish contact with customer and attempt to resolve outstanding payment matters
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Proposed communication with customer to collect outstanding payments is determined and confirmed with authorised personnel in the organisation and the correct entity in the outstanding payment matter Completed |
Evidence:
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Rapport with the customer is established and all communication is in accordance with relevant legislation and company policy and procedures Completed |
Evidence:
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The purpose of contact is clearly and comprehensively advised to the organisation in accordance with legislative requirements Completed |
Evidence:
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Negotiate resolution of outstanding payments
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Debtors are advised of the possibility of legal action and any other implications of not resolving outstanding payments Completed |
Evidence:
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Appropriate techniques are used to achieve resolution and the outcomes of negotiation are accurately recorded Completed |
Evidence:
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Further action to be undertaken in relation to outstanding payment matters is diarised Completed |
Evidence:
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Agreement is monitored to ensure adherence
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Account is regularly reviewed to ensure that payments are received in accordance with the negotiated arrangement Completed |
Evidence:
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Breaches of agreement are addressed in accordance with organisation policy and procedures and legislative requirements Completed |
Evidence:
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Outstanding payment matters are referred to appropriate personnel as required Completed |
Evidence:
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